Support

Can I track my shipment?

• Yes, you will receive a Track & Trace number when your order has been shipped

Shipping destinations:

• We provide worldwide shipping

Shipping times:

• We ship our package with TNT or FedEx, dependent on the shipping destination.
• Shipping time might vary depending on location, shipment method and other factors.
• We strive shipping your package within 24 hours of placing your order.

Shipping costs:

• Shipping costs vary depending on weight and destination and are calculated at checkout

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Bancontact and iDeal. 

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email info@timing-gate.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Do you still have a question? You can send your question to info@timing-gate.com